01 PROFESSIONAL
MY SOFTWARES
SKETCH
95%
LOW CODES
95%
FIGMA
95%
WORDPRESS
95%
ADOBE XD
90%
ILLUSTRATOR
80%
PHOTOSHOP
70%
Bianca Medrado
SERVICE DESIGNER &
ENVIRONMENTAL ENGINEER
Hi!! It's so nice having you here.
I am graduated in Engineer and I fell in love for Service Design. I am really curious, so I always like to be learning about different things, that’s why I am a fast learner. I love solving problems and make life better and easier for people. Because at the end everything is about people! And my life goal is make the world a better place.
I am always looking for build new connections, so feel free to send me a message! 😊
bmedrado@uol.com.br
02 PORTFOLIO
03 ExperiENCE
2016-2017
CETREL - Odebrecht Ambiental
INTERN
Data analysis and process indicators
Customer Service Management and Customer Success
Coordination of activities and field teams
2018-2019
AUPAIR CARE
EXCHANGE STUDENT
ESL - College of Lake County
2020-2022
BIANCA MEDRADO
FREELANCER
Solutions to stand out in the digital market, customer satisfaction and communication.
Institutional animated video and engagement strategies.
2021-2022
CIRCULAR BRAIN
UX/UI DESIGNER
User journey establishing the main points of contact with the user.
Research, testing, prototyping in low to high fidelity
Branded layout, web page and mobile responsive.
Flow of the electronic waste tracking system
Product Designer
Refinement and storytelling in the backlog
Understanding expectations and analysis of stakeholder needs
Development of solutions using design thinking
Monitoring team deliverables through metrics
Development team support
2022-ATUAL
UOL - Universo Online
SERVICE DESIGN
Research & discovery (user research, stakeholder mapping).
Align research goals with project or business objectives.
Mapping user interactions observing pain points and opportunities.
Personas, user and customer journey.
Drive alignment between business and user needs
Work with teams to bring service ideas to life.
Explore AI, automation, and digital services.
Analyze NPS data to identify trends and pain points.
Use NPS insights to refine service strategies.
Implement initiatives to improve customer satisfaction and loyalty.
Facilitate workshops with stakeholders and multidisciplinary teams.
Bring together design, technology, and business teams to enhance the customer journey.
Adapt to changing user behaviors and expectations.
CONTACT ME
Questions, suggestions or chat? Feel free to send me a message.
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Tel: (11) 97200-3686